Due to the nature of custom printed fabric, there may be minor flaws present. Flaws within five inches of the selvage edge, on the back side of the fabric, or those smaller than a dime, are considered acceptable and will not be disclosed prior to shipment. We are not responsible for insignificant flaws, dye transfer or bleeding during washing, damage during shipment, or fabric shipped to an incorrect address. Fabric will only be shipped to the address in selected during checkout.
Please note that we allow a 5-15% color variation for all our fabrics. We do our best to capture strike off colors via photos both indoors and out; however, do not rely on these photos as an exact representation of the colors. In addition, different fabric bases take dye differently; therefore, colors may vary between bases, especially if one is cotton based and another is polyester based. Please also keep in mind that fading can occur on custom printed fabrics. Fading can be more prominent on darker prints, since the dye saturation during printing is higher to obtain the darker colors.
Returns are only accepted for damaged, flawed, or incorrect merchandise received, in the event that damage and/or flaws are not disclosed prior to shipment. Partial refunds may be offered, depending on the issue; however, refunds in full are available in these instances, after the merchandise has been returned.
Moon Beam Textile Company is not responsible for lost or stolen merchandise once it has been shipped. If a package is lost in transit, a claim will need to be filed with the carrier.
Our layaway option requires a non-refundable deposit of 30% of your order total, plus shipping and any applicable tax, which is due within 72 hours of the pre-order closing. The remaining balance can be paid in installments, with the full balance due two, four, or six weeks after the round is closed, depending on your order total. Orders under $200.00 will be due within 2 weeks of close, orders $201.00-$500.00 will be due within 4 weeks of close, and orders $501.00+ will be due within 6 weeks of close. Invoices will be sent via PayPal to the email address on your order.
If you would like to cancel an order after it is placed, please email us with your order number. If it is a retail order, it will be cancelled as long as your label has not been printed. If it is a pre-order, we will refund less a 10% cancellation fee, if your order was paid in full. Layaway orders will forfeit their 30% deposit.
COMBINED SHIPPING POLICY
If you order both retail and pre-order items on the same order, NO ITEMS will be shipped until the pre-order is received and orders are packed.
If you place multiple orders to add items and would like them combined, we must be notified. If we are not notified, your orders may ship separately. You will be refunded any shipping overages, if we are able to combine your order. Please email with your order numbers, if you would like them combined.
PRE-ORDER CHANGE OF ADDRESS POLICY
If you placed a pre-order and need to update your shipping address, please submit our Contact Us form. Please note that your original order will be refunded, and a new invoice will be emailed to the email address you provide. Please allow 72 business hours for processing and make payment on the new invoice within 72 hours of receipt.